ThinkGear Connector (TGC) is not able to connect

One uncommon but possible cause of TGC being unable to connect is that TGC may not have been able to completely or properly install itself due to an overly-aggressive Antivirus or Firewall program that prevented part of the installation.

For Windows users, please follow these steps: 1. Uninstall the MindWave software by going to Add/Remove devices, and removing the "NeuroSky MindWave" software.
2. Next, restart the computer and disable all Antivirus and Firewall programs.
3. Finally, re-install the MindWave software.

For Mac users, please follow these steps: 1. Disable all Antivirus and Firewall programs.
2. Next, re-install the MindWave software.

If this does not resolve the issue, please see the following article:
http://support.neurosky.com/kb/mindwave/thinkgear-connector-is-disc...
http://support.neurosky.com/kb/mindwave/cant-find-mindwave-or-cant-...