Brainwave Visualizer does not show brainwaves even though it looks connected?
If you see a red "X" or no signal bars in the top right hand corner of the Brainwave Visualizer, that means the headset is not detecting any brainwaves. This is often due to the headset's contacts not being able to make proper or firm contact with the skin. In order to make a better contact please make sure of the following things:
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Make sure all the metal sensor contacts are clean (forehead and ear cup). If necessary, use alcohol wipes to gently clean the sensors.
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Make sure your ears and forehead are clean. For example, ensure that you remove makeup or wash your face from sweat. Also, it may be helpful to remove earrings.
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Make sure all the contacts are making firm contact with the skin of your forehead and ear. A common issue for some people is for the rear-most metal contact on the ear pad ends up being positioned off your ear, so please double-check to make sure that is on your ear making proper contact.
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When first putting on the headset, it can help if you use a steady hand to press the ear cup firmly down against your ear for several seconds. For many people, this can often help the metal contacts establish a steady signal in the initial stages of reading your brainwaves.