There should be nothing wrong with your computer. There is a known issue where the ThinkGear Connector service simply gets confused by the sudden abrupt removal of a Bluetooth device. If this happens, simply restart ThinkGear Connector from your Windows Start Menu or App Central, or from your Mac’s Applications folder, and it will be working properly again.
More from the knowledge base
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General
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MindWave Mobile 2
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MindWave Mobile plus
- Won't pair MindWave Mobile plus to my computer or mobile device
- Can't get a connection with MindWave Mobile+
- How to distinguish between MindWave Mobile and MindWave Mobile plus?
- What's the difference between the old and the Mindwave mobile plus version?
- MindWave Mobile plus Quick Start Guide or User Guide
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MindWave Mobile
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MindWave
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Store
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Applications
- Brainwave Visualizer for Mac and Speed Math for Mac aren't working in Mac OSX 10.13 (High Sierra)
- How do I use Brainwave Visualizer to record my brainwave data while listening to music in iTunes?
- What are the best programs for recording the various brainwaves (alpha, beta, gamma, etc.) using the MindWave Mobile?
- In Brainwave Visualizer's demo mode, is the headset data being used?
- What does the red "X" in the top right hand corner of the Brainwave Visualizer indicate?
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Science
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Development
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Marketing
- What are the successes in the consumer market?
- Does NeuroSky work with Universities? What kinds of projects have they done?
- In the next ten years, which kind of tools will be developed with brainwave technology?
- How did NeuroSky develop the technology and the different products?
- Will the technology help with my Traumatic Brain Injury (TBI), stroke, etc.?
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Sales
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BrainLink Pro
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Necomimi
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MindSet