My game/application is not connecting or not getting brainwave info from the headset.

First, make sure the headset has a fresh battery and is turned on. Then, make sure you have installed the software from the DVD and paired the headset to your computer or mobile device according to the instructions in the Quick Start Guide. (PS: if you are running a Windows OS, please refer to the tutorial video on this link to setup your headset: Finally, try restarting the game or app you were running.

If you have tried all of the above and the game/application is still not connecting, please check to see if there are any special instructions pertaining
to your particular system or Bluetooth. You may also contact and describe your problem to a Customer Support technician.