NeuroSky is a start-up organization that currently does not offer live phone-support. We have an extensive Knowledge Base (http://support.neurosky.com/kb) that should be able to answer most if not all of your inquiries as well as responsive on-line support staff. We do our best to respond to all inquiries within 24 hours and are determined to solve any issues.
Thank you so much for your patience and interest in our technology!