crashes
While I am using my mindset for some reason keeps bring up the blue screen of death and it does a memory dump, has anyone experiencing this? I have attached my system information. when I am using the headset with the tech game or the visualizer for some reason in the bluetooth settings the headset drops connection also I have them on auto for them connect on their own and they don't. they do but it takes a few minutes for it to register, I did everything the booklet said to hooking up all the devices, also when using the visualizer and trying to listen to music also drops connection, audio drops and the BCI does.please help me with this. Thank You.
- system.nfo 1.4 MB
2 Posted by simply_b on 15 Aug, 2009 10:38 PM
Re: BSOD --I've found that deselecting the scan option next to the com port setting will alleviate the BSOD.
Upgrade the Toshiba Bluetooth stack to 6.40.02. Occasionally I'll have to restart the bluetooth stack by right clicking on icon and disabling radio, then re-enable.
http://support1.toshiba-tro.de/tools/bluetooth/BT-stack.zip?Submit=...
3 Posted by sdiaz483 on 16 Aug, 2009 06:12 AM
well I am still getting a blue screen, these are what errors I am getting any help would be nice, thanks
I am on the visualizer and windows media player listening to music and looking at the visualizer, and 10 minutes go by and then the headset disconnects both mind and audio, so the visualizer options come up and I remove the scan option and tell it to connect and then the blue screen pops up, on the bottom it does a memory dump and then restarting, which I disable the restart so I can view the blue screen and I just restart the PC myself when memory dump done. any ideas, am I the only one experiencing this? thanks again
4 Posted by simply_b on 16 Aug, 2009 04:28 PM
Wow, guess I hadn't tried the visualizer and media player together after the BT stack upgrade. I'm on XP and BSOD'd as well with same symptoms and action path. It didn't take 10 minutes though, probably only 3 minutes into the song. Unfortunately I chose to upload to MS the report and it deleted the dump files afterwords. I can repeat if necessary.
Eventvwr:
Hanging application Brainwave Visualizer.exe, version 2.5.1.24143, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 8/16/2009
Time: 8:49:51 AM
User: N/A
5 Posted by sdiaz483 on 16 Aug, 2009 07:03 PM
well, glad to know its not just me, well thanks for participating simply_b, so there is something wrong with the software and not the headset. see now when I go to task manager and check memory and CPU usage, everything is good, not using any much memory then normal, and the CPU runs at 50% to 60%. which understandable because its running the music, and the visualizer. so don't see what else it can be other then maybe a patch is needed, a bug that is hidden and they didn't realize, hopefully something will be fixed soon. thanks again
6 Posted by sdiaz483 on 17 Aug, 2009 06:43 AM
OK well now I am having some more problems, maybe too many blue screens can hurt a PC, I don't know, but now today I try to use the headset and the visualizer and the bluetooth dongle is not responding, and have to go to task manager and end task and restart them and they still acting up....
7 Posted by bill on 17 Aug, 2009 02:02 PM
Just to add more confirmation, I upgraded per the link and it does not appear to have loaded the version indicated when I looked at the driver level, but it was later than the previous driver.
I also get the BSOD but only when using MS Media Player and the Visualizer together, and once it just rebooted my system. I did try turning off the comm port scan, no change.
I do seem to be getting a lot more time, it generally takes 15 minutes or more to crash. With just the Visualizer I have gone hours and no crashes. I will try tonight to look at the system logs and see if I can fish out more detail, perhaps run a monitor as well.
8 Posted by Horace on 17 Aug, 2009 06:57 PM
bill and simply_b, can you give me more information about the configuration of the computers showing the BSOD? If possible, let me know the following:
CPU (manufacturer / model / clock speed):
OS:
Memory:
Video card:
Motherboard / chipset:
Thanks!
9 Posted by bill on 17 Aug, 2009 10:30 PM
Hi Horace -- Per you request:
PC: HP pavillon a362n
CPU (manufacturer / model / clock speed): Intel / Pentium 4 / 3GHz
OS: MS XP Home Edition SP3 (All drivers & MS Updates Current)
WMP: 11.0.5721.5260 (Windows Media Player)
Memory: 2GB
Video card: ATI Radeon 9200
Motherboard / chipset: ASUSTeK Computer INC. 'P4SD-LA' Rev 1.xx
CPU Utilization Pre-Crash: 18% (Visualizer and WMP playing music video)
From the Event Log post crash:
Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: 8/16/2009
Time: 2:14:25 AM
User: N/A
Computer: BILL-HP
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000035 (0x84f05528, 0x00000000, 0x00000000, 0x00000000).
I did not get the BSOD until I configured the Headset/Bluetooth for music/Windows Media Player, prior to that I had run the Visualizer for hours without error.
On the last failure I noticed that the Visualizer connection went dead (red X in upper right corner), it jumped to the config screen for the com port, but it was frozen. Media player was still running and the playback bar was still moving left to right, within 30 seconds, the PC just rebooted without showing the BSOD. This was after using the link on the site to update the Toshiba drivers, prior to that I would get the BSOD.
Since then I have noticed successful runs lasting from 8 minutes to over 20, 22 minutes to be exact.
There is no issue just running the vizualizer.
The NeuroBoy game, and all functions in the Vizualizer work well, no performance issues even with the WMP running a mpeg file with video and audio. CPU will spike for less than a second to 100% when the BT handshake is happening then drops to under 20%.
When I get the time I will run Norton system monitor and see if it can capture more information at the crash time.
Final note, I have had no crashes on this system for a long as I can remember. I use Registry Defense weekly to keep the registry clean, I control start-up processes from MS Defender and MS Config to only have required processes at start-up, make daily incremental file level back-ups with Paragon Drive Back-up and weekly disk image back-ups using the same product. When I am not using both the Viz and WMP I have no crashes, and unlike another post, so far not collaterial damage/issues with the Bluetooth dongle or any of the software.
10 Posted by simply_b on 18 Aug, 2009 02:24 AM
Exact same path and behaviour as Bill and sdiaz pointed out.
Windows Media Player 11.0.5721.5268
CPU (manufacturer / model / clock speed): AMD/AMD Athlon(tm) 64 FX-62 Dual Core Processor/2.8Ghz per
OS: Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Memory: 2Gigs
Video card: ATI x1950xtx
Motherboard / chipset: GA-M55SLI-S4
Northbridge NVIDIA nForce4 rev. A3
Southbridge NVIDIA nForce4 MCP rev. A3
Also no other BSODs in a couple of years.
11 Posted by sdiaz483 on 18 Aug, 2009 03:25 AM
thanks for looking further into this? if there is any information I can give let me know.
for some reason there is a lot of disconnecting with the dongle, don't see why it should disconnect then when you click the BT icon on the lower right and the BT settings pop up and says they connected, but for a sec before showing its connected it shows its not. the mind and the audio settings
thanks again besides these issues everything else is great, love the technology and I look forward for user made programs and many more. keep up the good work.
12 Posted by sdiaz483 on 19 Aug, 2009 06:27 AM
I have to say either my bluetooth dongle sucks or the headset, I was playing with neuroboy and took no more then 5 minutes and for some reason the screen freezes, you don't hear the game music, and then a few seconds go by and the screen is no longer froze, but now the sound is gone, and the left bar in the game, there is no bar going up and down, top right red X. is it the headset or the dongle, kind of disappointing when I am getting into it and it shuts down on me like this. can't believe this its like a tease every time I want to sit down and play with it I can't cause I am either getting disconnected or end up getting a freeze then blue screens at least let me know you are looking into it, am I the only one still having these problems?
13 Posted by simply_b on 19 Aug, 2009 02:56 PM
sdiaz,
I've noticed that when using the headset(not the hands free) mode and the mindset at the same time, issues arise. I was using VLC and the Brainwave Visualizer (BWV) and had a total disconnect of both devices, similar to the WMP issue we are all experiencing. Obviously I learned not to reconnect w/ the BWV at that point but close everything out and relaunch/connect them. However, BWV alone works fine for an extended period of time, and the audio mode alone works fine for an extended period of time. If the combo of BWV and Audio headphones is memory intensive and there is a driver issue that smashes memory pages it doesn't own, then bad things are going to happen. One thing I'll try this evening is lower output quality of the audio and see if that makes a difference. I have been able to use the hands-free headphones and mindset functionality together, but it sounds horrible (as designed) comparatively.
14 Posted by eljones7 on 19 Aug, 2009 03:54 PM
I seem to be having similar problems with the Bluetooth stack provided with the Mindset. It took some effort and at first I was wrong about what I thought was the problem.
However, now it seems to be a problem with the BT dongle and the stack.
My ‘story’ is posted in this forum entitled “Possible dead battery???”
Support Staff 15 Posted by NeuroSky Store on 19 Aug, 2009 04:49 PM
Dear Everyone,
Thank you for your comments and investigations on this matter. We are actively trying to find a resolution and hopefully will have a response to you all soon. In the meantime, we've also sent you a download of an internal Math Trainer game. We are eventually going to release it at the Store, but it's worth checking out. It has been sent by a separate download email.
We will follow up soon regarding the combination Audio + Brainwave Visualizer crashes.
Best,
NeuroSky Store
NeuroSky Store closed this discussion on 19 Aug, 2009 04:49 PM.
sdiaz483 re-opened this discussion on 19 Aug, 2009 06:59 PM
16 Posted by sdiaz483 on 19 Aug, 2009 06:59 PM
so I am using the math trainer, and during the time of trying to play it, a window pops up, title is Neurosky Headset, status: Disconnected, port which is one, scan ports unchecked, then baud rate: does this matter and how, three options are 1200, 6900, 57600, and 6900 is selected, firmware, three options 1.6, 1.7, 1.7.9 and 1.7.9 is selected. options none are selected which are "enable demo mode" and "enable data logging" I click start and it starts up but then disconnects and the window pops up again. I go to the bluetooth dongle and try to disconnect the mind headset and on the top where the title is says not responding, takes a few seconds and then its responding and disconnects the headset. try to reconnect the mind headset and restart the math game and it just does the something again over and over in order to get them to run normal have to restart the computer, and retry and the same thing repeats itself, I swear its the dongle, causing the disconnection to the headset is whats cause a lot of these issues, cause before things happen the headset disconnects and having to reconnect starts to cause issue unless rebooting the system, I shouldn't have to reboot every time.
THANK YOU ^^
17 Posted by bill on 19 Aug, 2009 10:37 PM
I have been able to play the math game for extended periods of time without a crash and so far I have not seen a screen with the firmware option, or perhaps I missed it, after the driver update from the link above I no longer get BSOD my PC just reboots, but that is only with the BMV and WMP at the same time, no problem with the Math game so far.
When I have more time this weekend I will try to pin it down more, but it looks like a stack-overflow, my assumption is that it is the BT stack, but I don't know for sure, I also had a memory violation, looks like either the stack tried to grow in to another process space or a process tried hit memory allocated to another process. The tool I was using was not very descript, a freeware thing from download.com. What is odd is the error it reported actually fits the symptoms better then the descriptions in XP's event logs. These could both be side effects of a memory leak, hopefully I will be able narrow it down more when I can put some serious time in to it.
BTW - The Math game is a blast, but I will have to get better on the keypad to improve my scores, I think I have max'ed out what I can get from the top row...
18 Posted by bill on 20 Aug, 2009 12:50 AM
I dug a little deeper and think narrowed it down to the TOSHIBA Bluetooth Port Emulation Driver, it is 100% consistant with every BSOD and reboot when a mini-dump could be created, hope this helps. Here is the information I have on it and it seems consistant with a stack overflow and the memory violation attempt pre-crash:
Crash 2:
Dump File : Mini081609-02.dmp
Crash Time : 8/16/2009 2:13:45 AM
Bug Check String : NO_MORE_IRP_STACK_LOCATIONS
Bug Check Code : 0x00000035
Parameter 1 : 0x84f05528
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : tosporte.sys
Caused By Address : tosporte.sys+3c7a
File Description : TOSHIBA Bluetooth Port Emulation Driver
Product Name : TOSHIBA Bluetooth Port Emulation Driver
Company : TOSHIBA Corporation
File Version : 5.00.2725.0 built by: WinDDK
Crash 1:
Dump File : Mini081609-01.dmp
Crash Time : 8/16/2009 1:03:58 AM
Bug Check String : NO_MORE_IRP_STACK_LOCATIONS
Bug Check Code : 0x00000035
Parameter 1 : 0x84fc8778
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : tosporte.sys
Caused By Address : tosporte.sys+3c7a
File Description : TOSHIBA Bluetooth Port Emulation Driver
Product Name : TOSHIBA Bluetooth Port Emulation Driver
Company : TOSHIBA Corporation
File Version : 5.00.2725.0 built by: WinDDK
19 Posted by bill on 20 Aug, 2009 01:05 AM
oops, meant to include this:
Filename : tosporte.sys
Address In Stack : tosporte.sys+3c7a
From Address : 0xf7617000
To Address : 0xf7621200
Size : 0x0000a200
Time Stamp : 0x47e88568
Time String : 3/25/2008 12:54:00 AM
Product Name : TOSHIBA Bluetooth Port Emulation Driver
File Description : TOSHIBA Bluetooth Port Emulation Driver
File Version : 5.00.2725.0 built by: WinDDK
Company : TOSHIBA Corporation
Full Path : C:\WINDOWS\system32\drivers\tosporte.sys
20 Posted by Horace on 20 Aug, 2009 07:19 PM
Thanks for all the help so far! We're currently talking to our Bluetooth dongle provider to see if they can push Toshiba to patch their Bluetooth stack quickly -- if it's OK with you guys, we'd like to submit your diagnostic information and memory dumps to them to facilitate the process.
We're also investigating a possible fix that may reduce the occurrence of BSODs and crashes (though it won't eliminate them entirely).
21 Posted by Horace on 20 Aug, 2009 08:53 PM
sdiaz483,
Since you're on Windows Vista, try uninstalling the Toshiba Bluetooth stack and using the built-in stack for Vista. The reason why we include the Toshiba stack is to support Windows XP users, since XP's native stack doesn't support A2DP audio. The Vista stack, however, does. Let me know if you still see problems. Thanks!
22 Posted by bill on 20 Aug, 2009 11:15 PM
Hi Horace -- Consider this my post giving NeuroSky permission to use anything I posted on the issue with who ever needs it. BTW -- That was good form in asking for an OK, given that this is publically posted you likely did not need to do that, but glad you did.
Good luck in getting it resolved!
23 Posted by Horace on 21 Aug, 2009 12:41 AM
bill,
Would you happen to have the .dmp files for your crashes handy?
24 Posted by bill on 21 Aug, 2009 12:49 AM
Here ya go.
25 Posted by sdiaz483 on 21 Aug, 2009 03:15 AM
Horace OK I did as you told me, I am letting vista do the dongle driver. but see my issue is disconnecting. for some reason my headset keeps disconnecting from the software. and scan is not on. I tell the software to connect it like freezes for sec, and on the top where statues is, it say's error -2 and I have also gotten an error -1 and is the blue light on the headset suppose to be solid during connected or blinking?
well I tried the vista bluetooth and was not working well at all. first off every time I would try to open the visualizer and it would take forever to open, on the title bar it says not responding. also when I told it to connect it would not connect. just like keep giving me the errors. so I decided to uninstall all bluetooth drivers and install the driver you have on the CD. And I opened the visualizer and it opens like nothing. nice and smooth. but also it keeps disconnecting. but I tell it to connect and it connects. now I have not hooked up the sound which obviously we know does the blue screen. so something to do with the dongle where its not holding the connection.
and please share any information I give to anyone who can fix any issue we are all having. its like the dongle don't want to stay connected
26 Posted by bill on 21 Aug, 2009 02:16 PM
sdiaz483 -
Just out of interest sake, do you have a wireless network router/hub near where you are working, or a cell phone, or cordless phone. The reason I mention this is I noticed that my Blackberry knocked the connection out and I could hear a "buzz" in the headphones when it happened, I guess the blackberry as it is the same tone/buzz I hear if it is too close to a speaker phone.
If you are in a RF rich environment this could be causing a lot of disconnects.
Just a thought,
Bill
27 Posted by eljones7 on 21 Aug, 2009 03:23 PM
Please consider any information I post to this forum as "public domain".
Thank you all for your help in resolving this issue.
28 Posted by Horace on 21 Aug, 2009 05:24 PM
Hi everyone,
Our BT dongle supplier wants to know which version of the Toshiba Bluetooth stack you guys are using (particularly bill and sdiaz483, who submitted .dmp files).
You can determine this by right-clicking on the Bluetooth icon in the system tray (lower-right corner of the screen), and then choosing "About". Thanks!
29 Posted by eljones7 on 21 Aug, 2009 05:28 PM
The version provided with my Mindset is v6.30.05
Running on Vista Ultimate x64 with Service Pack 2
30 Posted by sdiaz483 on 21 Aug, 2009 06:30 PM
that's funny that you say that bill, cause yes I am close to my wireless router. these are the electronics around me, plasma behind me, ps3 on my left (I say the ps3, cause its wireless, wonder if the switch in the back should be off.) wireless box under my PC monitor. also have a cordless phone to my left, but its on the charger think that could be causing it to. so I am going to disconnect all of these devices and see what i get. thanks again for all the help we are getting with this.
update OK so I turned off all these devices, and the headset seemed to last a bit longer then normally, but it still disconnected just lasted a bit longer. as long as I don't have blue screens I am happy.
I am using vista x32 home premium
bluetooth stack for windows Toshiba
version v6.30.05
on the bottom says:
bluetooth specification
version 2.1, 2.0, 1.2, 1.1
31 Posted by bill on 21 Aug, 2009 10:50 PM
Hi Horace --
Here is my info:
Bluetooth Stack - v.6.40.02(T)
Addiitonal Toshiba drivers:
Tosporte.sys 6.20.0.5 **This is the one throwing the fault
RFcomm 6.0.219.0
BT Ports 5.0.2725.0
TosBTMng1 6.2.8723.0
ItSecMng 6.20.0.5
Tosrfhid 6.00.2705.0
Tosrfbnp 6.00.0312
Tosrfsnd 6.00.0514.0
BTW -
sdaiz483's dump shows the exact same fault, Tosporte.sys
Dump File : Mini081509-03.dmp
Crash Time : 8/21/2009 6:21:59 PM
Bug Check String : NO_MORE_IRP_STACK_LOCATIONS
Bug Check Code : 0x00000035
Parameter 1 : 0x865f3e28
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : tosporte.sys
Caused By Address : tosporte.sys+3c7a
Are you able to recreate the crash on any of the test systems at NeuroSky or is the problem just happening to those that have posted they have the issue here?